Ageas Claims

Making claims easy

Whether you bought your insurance directly from Ageas, or through an intermediary such as a broker or price comparison website, we’re here to help and get the ball rolling as quickly as we can.

Motor claims

back to claims

Please tell us what type of new claim you'd like to make

Do you have any questions?

We've put together some answers to the most frequently asked questions and made it easy for you to find the information you need.

I have a question about my claim

My question is about

I've just had an accident, what should I do?

Don't worry, we are here to help. Here's what you should do next:

Make sure you and your passengers are safe
Don't accept liability until you have spoken to Ageas
Try to swap details with the other people involved in the incident for example names, contact details and vehicle/insurer details
Take pictures if you can and it is safe to do so, particularly of the vehicle damage and the position of vehicles in the road
Report your claim online or by calling us on 0345 165 5796

I've had an accident abroad, what should I do?

Please call +44 1242 715 929

Paying your excess

You will be required to pay your excess as part of your claim. If your vehicle is repaired by a garage you will pay your excess directly to them. If your vehicle is damaged beyond repair, then we will deduct the excess from the settlement value. Please note, if you choose to use your own repairer, you may have to pay an additional excess. Full details of the excesses that apply may be found in your Statement of Fact.

Will making a claim affect the cost of my policy?

Making a claim can sometimes lead to an increase in renewal price, but this often is based on the individual circumstances of the incident.

Will making a claim affect my No Claims Discount?

If you make a claim then your No Claims Discount may be affected. If the other party has accepted liability and/or you have a protected No Claims Discount, then you may not lose your discount. No Claims Discount protection does not protect the overall price of your insurance policy. The price of your insurance policy may increase following an accident even if you were not at fault.

How will Ageas repair my vehicle?

We have a network of Ageas repairers who will take care of your vehicle, getting you back on the road as soon as possible.

Will I get a courtesy vehicle?

If you choose to use one of our approved repairers they will supply you with a courtesy vehicle whilst yours is being repaired. If your vehicle is not repairable then Ageas will not supply you with a courtesy vehicle.

Do you need urgent support?

If you are at the roadside and need urgent assistance, please call 0345 165 5796